Despite accidentally ripping them off, they were really cool about it. They allowed me to just pay through Paypal and did not fine me, even though it was there policy to do so. I had the issue resolved within a few hours after I realized it. I've contacted them numerous times about various things, and they always get back to me right away despite the fact that they are a pretty large vendor and have a lot of customers, and they always specifically address my questions instead of giving me a cookie cutter answer like most large sellers of any product do.The quality of the kratom is where people seem to take issue with MitraGaia. I should say that every once in a great while, I will get a bad batch from them without a doubt. I take about 14 grams of red a day with two doses twice a day so I order pretty large amounts pretty often. I would say once every 8 orders, I will get a batch that's complete crap, either it doesn't work at all or it's that horrible type of kratom that seems to have more antagonists then agonists and actually makes you dysphoric. (I believe I have posted about that on here before). On a scale of 1-10, I'd say 95% of the stuff I get from them is a 7-8 in terms of strength. I should emphasize that before I started ordering from them, I got my stuff from a local in town, (Cool guy, but rip-off prices as he was just ordering from vendors and selling at an upcharge instead of ordering wholesale), and besides his stuff and Mitragaia I have only tried two other vendors, pure kratom and some local vendor, so it could be that I just don't know good kratom, but the fact is it works for me. I actually think Mitragaia's stuff is better than Pure Kratom, even though Pure Kratom is really expensive and is supposed to be high quality. I don't like it that they use the marketing method of listing a bunch of made up strains as though they are different things (from my understanding, besides Maeng Da and Bali, most other strains are fake right?) but the fact is almost all large vendors do this.
I know they get a lot of crap, and maybe other people have had bad experiences, or just have a more refined taste then I do. But their product almost always work extremely well for me, it ships on time without fail, payment is easy, the customer service is good, and I'm able to support my kratom habit for less than the price that expresso addicts spend at Starbucks every day. I'm sure the criticisms are valid, and I don't want to start any arguments, but I just wanted to share my experience as a long time customer.
