SOSA EXIT SCAMMED (confirmed as FALSE)

[KurtisCards]

Seeing this, and then seeing random charges on my debit card almost equal to my last kratom order, but to some company in sao Paulo brazil.....

Really has me wondering.... cancelled my card for now gonna go talk to bank monday.

[stax-xats]

This post is really going off the deep end. I hope this doesnt wreck his livelihood unjustly

Nothing wrong with posting your experiences and advising people to be cautious and hold off from ordering, but until we know for sure, why make accusations of intentionally scamming

[herbalhippie]

I made a slight edit to the post title. It appears that some people have eventually gotten their orders, others not. The website has been shut down and then opened back up. So we don't really know what is going on for sure.

[Marcussk]

I made a slight edit to the post title. It appears that some people have eventually gotten their orders, others not. The website has been shut down and then opened back up. So we don't really know what is going on for sure.

I wish we could actually hear from Sosa himself. There has been so much drama spanning almost 4 months now.

[tophat]

Can someone tell me what their e-mail address is? I don't mess with gmail so when I click order it brings up gmail only.. I just want his e-mail so I can order from him with an email company I trust and which I use.

Thanks,

Oh and btw whats this I hear about his "Baik Bali"?? Is it really good? I used to order from a placed called mmmspeciosa.com WWAAYYY back in the day and they had a 'strain' called baik bali and it USED to be some of the best kratom I've ever had in my entire life but then it ended up becoming not soo good... But about 3 or 4 years ago, mmmspeciosa had some great baik bali and PMD, but those prices were ridiculous and after I found r/kratom on reddit I discovered vendors with a much better prices.

[acejestyr15]

Can someone tell me what their e-mail address is? I don't mess with gmail so when I click order it brings up gmail only.. I just want his e-mail so I can order from him with an email company I trust and which I use.

Thanks,

Oh and btw whats this I hear about his "Baik Bali"?? Is it really good? I used to order from a placed called mmmspeciosa.com WWAAYYY back in the day and they had a 'strain' called baik bali and it USED to be some of the best kratom I've ever had in my entire life but then it ended up becoming not soo good... But about 3 or 4 years ago, mmmspeciosa had some great baik bali and PMD, but those prices were ridiculous and after I found r/kratom on reddit I discovered vendors with a much better prices.

That Gmail address is his email Addy... Why's it an issue to email him there?!

[matt11]

Can someone tell me what their e-mail address is? I don't mess with gmail so when I click order it brings up gmail only.. I just want his e-mail so I can order from him with an email company I trust and which I use.

Thanks,

Oh and btw whats this I hear about his "Baik Bali"?? Is it really good? I used to order from a placed called mmmspeciosa.com WWAAYYY back in the day and they had a 'strain' called baik bali and it USED to be some of the best kratom I've ever had in my entire life but then it ended up becoming not soo good... But about 3 or 4 years ago, mmmspeciosa had some great baik bali and PMD, but those prices were ridiculous and after I found r/kratom on reddit I discovered vendors with a much better prices.

Baik Bali is my fav strain from sosa. The few batches i tried were really good. Also the red md and red indo are pretty good as well.

[zeroblackzx]

I still havent gotten anything....

[zeroblackzx]

Just wanted to update everyone:

I was able to speak with him today and hopefully my order should be sent today so fingers crossed. I will update again for those interested.

[CatfatherB]

Just wanted to update everyone:

I was able to speak with him today and hopefully my order should be sent today so fingers crossed. I will update again for those interested.

How long ago did you order? And yes please keep us updated.

[BobDylanKratom]

My SOSA order from 2/28 arrived 4/7/ I’m happy and hold no grudges - stuff happens. Maybe it wasn’t handled the best way, but I have no idea what really went on that led to such a mess.

Also, in addition to my sampler (nine 1oz bags, or approximately 255g) (this being my first order with them), Ben threw in a whopping 250g bag of Plantation Maeng Da (Batch 12-19)! So essentially he doubled my order an no additional cost, presumedly to make up for the delay. Again, I’m happy with the end result. I hope others find resolution as well.

[matt11]

this whole thing sucks for me, because it'll be a little while before i can confidently order from him. I would always be thinking "i wonder if my order will be delayed like before" with no notice or immediate explanation. When i order leaf i like to have confidence that it'll be shipped soon. Pretty much like everyone else.

[brave777]

this whole thing sucks for me, because it'll be a little while before i can confidently order from him. I would always be thinking "i wonder if my order will be delayed like before" with no notice or immediate explanation. When i order leaf i like to have confidence that it'll be shipped soon. Pretty much like everyone else.

Well if everyone gets their order with extra kilo's, i think it safe to bet, you will get your order in 2 to 5 months with some extra's. if not in a hurry why not order? After all its just very slow response but everyone seem to get it after some time. Now if you need it right now, dont even look this way or you will be very very disappointed.

[CatfatherB]

Can someone tell me what their e-mail address is? I don't mess with gmail so when I click order it brings up gmail only.. I just want his e-mail so I can order from him with an email company I trust and which I use.

Thanks,

Oh and btw whats this I hear about his "Baik Bali"?? Is it really good? I used to order from a placed called mmmspeciosa.com WWAAYYY back in the day and they had a 'strain' called baik bali and it USED to be some of the best kratom I've ever had in my entire life but then it ended up becoming not soo good... But about 3 or 4 years ago, mmmspeciosa had some great baik bali and PMD, but those prices were ridiculous and after I found r/kratom on reddit I discovered vendors with a much better prices.

Baik Bali is my fav strain from sosa. The few batches i tried were really good. Also the red md and red indo are pretty good as well.

I got an email from Smiley that says they have a new Baik Bali they are carrying...I wonder if SOSA's Baik supplier had to find someone else to sell his bulk too?

[acejestyr15]

Can someone tell me what their e-mail address is? I don't mess with gmail so when I click order it brings up gmail only.. I just want his e-mail so I can order from him with an email company I trust and which I use.

Thanks,

Oh and btw whats this I hear about his "Baik Bali"?? Is it really good? I used to order from a placed called mmmspeciosa.com WWAAYYY back in the day and they had a 'strain' called baik bali and it USED to be some of the best kratom I've ever had in my entire life but then it ended up becoming not soo good... But about 3 or 4 years ago, mmmspeciosa had some great baik bali and PMD, but those prices were ridiculous and after I found r/kratom on reddit I discovered vendors with a much better prices.

Baik Bali is my fav strain from sosa. The few batches i tried were really good. Also the red md and red indo are pretty good as well.

I got an email from Smiley that says they have a new Baik Bali they are carrying...I wonder if SOSA's Baik supplier had to find someone else to sell his bulk too?

I kinda doubt it, but who knows

[Damen ck]

this whole thing sucks for me, because it'll be a little while before i can confidently order from him. I would always be thinking "i wonder if my order will be delayed like before" with no notice or immediate explanation. When i order leaf i like to have confidence that it'll be shipped soon. Pretty much like everyone else.

Same. It'll take a lot for me to want to order Sosa again any time soon. With so many other good vendor options, I don't want to gamble and go through a long term voluntary headache. It does suck, I liked Sosa a lot.

[BallzDeep9]

I hope this doesnt wreck his livelihood unjustly .... until we know for sure, why make accusations of intentionally scamming

Oh please. Boo Hoo. ANY vendor who disappears for WEEKS and can't Reply to a goddamn Email.. has wrecked his OWN business. Nobody but SoSa is responsible here! Just my 2 cents.. I'm a customer too.. vendors come and GO!! Forget the "motive".. we may never know, exactly WHY he's doing this. FACTS are enough!! SoSa has ghosted his paying customers, for almost a month? And proven, he's still around - We know he's still around 'cuz he HAS responded to a few emails... wow

Nothing personal. This is business!! I think we ALL have enough worry, and problems these days already?

[Jezabels64]

deleted

[Damen ck]

Hi you guys...
I have never ordered from Sosa. I did attempt to in Feb/March and did not receive a response. I want to let everyone know that I tried again last week and not only did I receive a response but my order is on it's way per tracking. I will let you all know when my order arrives.

Yeah I'm interested in this. I'd love to add Sosa back in my rotation at some point but I'm going to need to see a bunch of good reviews after this recent fiasco. If Ben came here and addressed the situation, that would certainly help matters and make potential customers more comfortable.

[CatfatherB]

Hi you guys...
I have never ordered from Sosa. I did attempt to in Feb/March and did not receive a response. I want to let everyone know that I tried again last week and not only did I receive a response but my order is on it's way per tracking. I will let you all know when my order arrives.

Yeah I'm interested in this. I'd love to add Sosa back in my rotation at some point but I'm going to need to see a bunch of good reviews after this recent fiasco. If Ben came here and addressed the situation, that would certainly help matters and make potential customers more comfortable.

Yeah, there's too much good kratom out there to be waiting on whatever he's got going on...since this started I sent 3 emails to Ben and got no response...so, I'm done, as bad as I hate it, twas good while it lasted...

[Jezabels64]

Hi you guys...
I have never ordered from Sosa. I did attempt to in Feb/March and did not receive a response. I want to let everyone know that I tried again last week and not only did I receive a response but my order is on it's way per tracking. I will let you all know when my order arrives.

Yeah I'm interested in this. I'd love to add Sosa back in my rotation at some point but I'm going to need to see a bunch of good reviews after this recent fiasco. If Ben came here and addressed the situation, that would certainly help matters and make potential customers more comfortable.

Yeah, there's too much good kratom out there to be waiting on whatever he's got going on...since this started I sent 3 emails to Ben and got no response...so, I'm done, as bad as I hate it, twas good while it lasted...

Just want to let you guys know that I received my order from SOSA today.

[brave777]

Just want to let you guys know that I received my order from SOSA today.

So while people still waiting more then a month, Sosa went ahead and send you products that you ordered 2 days ago? Thats going to piss off a lot of people. lol I so wish he would have good customer service, would of got baik bali to try and some other stuff. He making bad name for him self by not being responsible and no i am not umping to gun. Some people been waiting and still waiting for their product. Even ballz called him out, when he calls something out, it has legit reasons. I think most customers are from here and he needs to just reply here to keep everyone updated, i am sure someone told him about this but he chooses to ignore ans reply only to some emails?

[RumRunner]

Just want to let you guys know that I received my order from SOSA today.

So while people still waiting more then a month, Sosa went ahead and send you products that you ordered 2 days ago? Thats going to piss off a lot of people. lol I so wish he would have good customer service, would of got baik bali to try and some other stuff. He making bad name for him self by not being responsible and no i am not umping to gun. Some people been waiting and still waiting for their product. Even ballz called him out, when he calls something out, it has legit reasons. I think most customers are from here and he needs to just reply here to keep everyone updated, i am sure someone told him about this but he chooses to ignore ans reply only to some emails?

100% agree. He has some explaining to do. Unfortunately communication doesn’t seem to be his strong suit.

[zeroblackzx]

Just wanted to update everyone:

I was able to speak with him today and hopefully my order should be sent today so fingers crossed. I will update again for those interested.

How long ago did you order? And yes please keep us updated.

I ordered back in early March, just got my order today. No hard feelings. After we finally established some communication it was a pleasure to work with him.

[Jezabels64]

Just want to let you guys know that I received my order from SOSA today.

So while people still waiting more then a month, Sosa went ahead and send you products that you ordered 2 days ago? Thats going to piss off a lot of people. lol I so wish he would have good customer service, would of got baik bali to try and some other stuff. He making bad name for him self by not being responsible and no i am not umping to gun. Some people been waiting and still waiting for their product. Even ballz called him out, when he calls something out, it has legit reasons. I think most customers are from here and he needs to just reply here to keep everyone updated, i am sure someone told him about this but he chooses to ignore ans reply only to some emails?

My intention was certainly not to have people feel angry. My intention was to let people know that he was up and running again. And it certainly did not take 2 days...I had tried to contact him 4 times late feb to early march with no response. I then tried again after somebody posted that his website was back up so I thought I would give him another try...that was on April 3. I then received my order April 10. Again my intention was to let this community know that it appears he is back in business. I hope that for all that ordered while he was MIA are receiving their orders. It is from this community that I learned about SOSA and the love of his leaf. While I am very new to this community and don't write much, I am on here daily. This wonderful community has given me a wealth of information about this magical plant that we call Kratom. And I am very grateful for to this community and to all of you who contribute. The moderators do an excellent job at maintaining a high integrity on this platform. As for Ben...it has sounded like he has been a highly respected vendor. I believe he was not intentionally trying to scam anyone or put one over on any of us. While a update here on DoubleM would have been nice, as we know, sometimes people go through experiences where it takes everything one has to get through the day. ..or the next 5 minutes. We have no idea what was going on...for all we know he was in the hospital...or one of his loved ones was dealing with a life threatening issue. It appears he is now fulfilling his orders.

[Damen ck]

All Ben ever had to do was shoot a few emails off or post here and explain things. Not much to ask. But he didn't, so it's hard to give him the benefit of the doubt and pretend like nothing ever happened. He can still do these things, but he chooses not to, which to me translates to a lack of customer care. Just how I see it

[matt11]

All Ben ever had to do was shoot a few emails off or post here and explain things. Not much to ask. But he didn't, so it's hard to give him the benefit of the doubt and pretend like nothing ever happened. He can still do these things, but he chooses not to, which to me translates to a lack of customer care. Just how I see it

exactly.
That's all he had to do is explain things to his paying customers and drop a post of 2 here, but didn't, such a small task and he didn't. This tells me one thing about his business model and him personally about customer service: doesn't give a shit, to some extent. I know if it was ME and MY business, I would feel terrible that I couldn't get leaf out to paying customers in a timely manner, and leaving them hanging with no response, AFTER they paid. I would feel so bad, how come he couldn't do that, or still does not choose to, or only to a select few customers?

I would never, never ever order from him again. his strains ain't worth the trouble of wondering if my leaf will get sent out or not and leave me hanging after I paid him.

[acejestyr15]

All Ben ever had to do was shoot a few emails off or post here and explain things. Not much to ask. But he didn't, so it's hard to give him the benefit of the doubt and pretend like nothing ever happened. He can still do these things, but he chooses not to, which to me translates to a lack of customer care. Just how I see it

exactly.
That's all he had to do is explain things to his paying customers and drop a post of 2 here, but didn't, such a small task and he didn't. This tells me one thing about his business model and him personally about customer service: doesn't give a shit, to some extent. I know if it was ME and MY business, I would feel terrible that I couldn't get leaf out to paying customers in a timely manner, and leaving them hanging with no response, AFTER they paid. I would feel so bad, how come he couldn't do that, or still does not choose to, or only to a select few customers?

I would never, never ever order from him again. his strains ain't worth the trouble of wondering if my leaf will get sent out or not and leave me hanging after I paid him.

2 things.....

First being, ever thought about the fact that Ben doesn't really do social media or forums at all?! So how can it be a requirement for someone to come here to explain themselves??? Sending out emails/replying to emails is something different....

Secondly, do you order from SOUL on his crazy chaotic drop dates??? How's it any better, easier, or greater customer service for his setup to run in that fashion?!?!

I just don't see much of a difference as far as quality of customer service between the two in that case, sorry!!!

[Jezabels64]

All Ben ever had to do was shoot a few emails off or post here and explain things. Not much to ask. But he didn't, so it's hard to give him the benefit of the doubt and pretend like nothing ever happened. He can still do these things, but he chooses not to, which to me translates to a lack of customer care. Just how I see it

exactly.
That's all he had to do is explain things to his paying customers and drop a post of 2 here, but didn't, such a small task and he didn't. This tells me one thing about his business model and him personally about customer service: doesn't give a shit, to some extent. I know if it was ME and MY business, I would feel terrible that I couldn't get leaf out to paying customers in a timely manner, and leaving them hanging with no response, AFTER they paid. I would feel so bad, how come he couldn't do that, or still does not choose to, or only to a select few customers?

I would never, never ever order from him again. his strains ain't worth the trouble of wondering if my leaf will get sent out or not and leave me hanging after I paid him.

How do you know he doesn’t feel terrible. If you guys don’t want to order from him...then don’t. Stop bashing someone where you have no understanding of their circumstances. He’s not the 50 ton storage guy. Your responses sound entitled and lack any understanding or insight that people go through difficult experiences.

[Damen ck]

Whoa, hang on there bud. Entitled? Lacking understanding? Look I understand you want to defend the guy, but don't try to start a fight over it, that's uncalled for. I'll just repeat what I said before, if he feels so terrible about it, he could have sent out a mass/reply all one sentence email, at minimum. interesting he's answering emails now if you're spending money with him, but nevertheless, you can't logically say that he handled this situation wisely. And to be fair, you're making some hypothetical allowances for him which you don't know to be true. None of us know what happened or why it happened except him, and maybe he went through something serious. That's unfortunate, but it happens. A one sentence email to those that paid him money, at a minimum, is all I'm arguing for. Keep in mind, he took his site down and put it back up, so we know he was at least active online briefly. I'm not sure why you're going out of your way to try to offend folks about over some kratom vendor you don't even know personally, but jeez, let's all chill out here. Don't take it personally. We're all allowed to have opinions without risking being called names.

Ace- I don't buy from soul either, I'm in agreement with your assessment there. I've seen and heard enough on how he runs his business to have made up my mind on that, though if people want to brave the gauntlet and try to order, as long as they're aware of what they're signing onto, I'm fine with that. It's not for me.

Back to Ben, I don't use much social media either, so I don't really care about that, but as someone who has SOSA in their top 5, I just feel let down, and I didn't even have a dog in the race. I would have, but he didn't respond to my order email in Feb, so I guess him not communicating worked out for me there strangely enough.

[Pete2000]

Secondly, do you order from SOUL on his crazy chaotic drop dates??? How's it any better, easier, or greater customer service for his setup to run in that fashion?!?!

I just don't see much of a difference as far as quality of customer service between the two in that case, sorry!!!

Hate to disagree with you Ace, but I don't think that's a fair comparison. Before I was on MeWe I would occasionally send Mike an email, and he always responded. With MeWe both Mike and Swablero always answer if I message them. And they're both frequently online shooting the shit and/or answering questions. He lets everyone know through email and on MeWe when the drop is coming. For weekend drops I almost always have tracking by Monday, and so far always have a package in my mailbox on Wednesday. I consider his customer service to be fantastic.

As far as the drops go, he has a very limited supply of great leaf. Swab is moving to a new host to help with performance. He's limiting strains to one per customer to allow more people to have a chance of getting something. And...there's usually leaf left even a day or two after the drop. I may not always get one of the "hot" strains, but I'm always happy with what I do get.

That said I miss hanging with you on discord, hope the new forum chat comes out soon.

[acejestyr15]

Secondly, do you order from SOUL on his crazy chaotic drop dates??? How's it any better, easier, or greater customer service for his setup to run in that fashion?!?!

I just don't see much of a difference as far as quality of customer service between the two in that case, sorry!!!

Hate to disagree with you Ace, but I don't think that's a fair comparison. Before I was on MeWe I would occasionally send Mike an email, and he always responded. With MeWe both Mike and Swablero always answer if I message them. And they're both frequently online shooting the shit and/or answering questions. He lets everyone know through email and on MeWe when the drop is coming. For weekend drops I almost always have tracking by Monday, and so far always have a package in my mailbox on Wednesday. I consider his customer service to be fantastic.

As far as the drops go, he has a very limited supply of great leaf. Swab is moving to a new host to help with performance. He's limiting strains to one per customer to allow more people to have a chance of getting something. And...there's usually leaf left even a day or two after the drop. I may not always get one of the "hot" strains, but I'm always happy with what I do get.

That said I miss hanging with you on discord, hope the new forum chat comes out soon.

Miss hanging and chatting too buddy!! I can't wait for our private chat setup....

But as many know I had my own battle with Mike Soul and it is what it is. But, just know, that just cuz you love a vendor doesn't mean others won't have opposite feelings and air out their grievances which everyone is more than entitled to. The specific gripes I usually hear about SOUL are some.of the very same reasons I don't appreciate their mark on this industry.....but that's just my outlook. I will most likely never personally purchase directly from Soul again and that's all good. Everyone had their reasons for making or not making purchases or enjoying certain leaf as I have said many times which is totally okay and in fact what makes us all individuals. Everyone just needs to live and let live and keep it pushing when they read something they aren't fans of a bit more often.....

[BobDylanKratom]

So the order I got roughly six weeks later was the sampler, plus he threw in 250g of Plantation Maeng Da that I mentioned earlier. I’ve tried a handful of strains so far and most were average for me. But one time is not enough to judge a leaf by, so I’m not commenting on overall quality or satisfaction yet.

I just wanted to mention that one strain knocked my socks off the first time out of the gate: the 2-20 string dried batch of Red Vein Borneo. It’s everything I look for in a slow red — an intense body buzz and mood boost at my normal 5g dose. I’m going to enjoy sampling the other strains and watching how this continuing drama unfolds. At the very least, some sort of apology or explanation is in order should he hope to continue running a successful business. That, or putting out some insane product that won’t be denied despite the risk. The whole thing still leaves a bad taste in my mouth, but that RVB is nice!

[Jezabels64]

Whoa, hang on there bud. Entitled? Lacking understanding? Look I understand you want to defend the guy, but don't try to start a fight over it, that's uncalled for. I'll just repeat what I said before, if he feels so terrible about it, he could have sent out a mass/reply all one sentence email, at minimum. interesting he's answering emails now if you're spending money with him, but nevertheless, you can't logically say that he handled this situation wisely. And to be fair, you're making some hypothetical allowances for him which you don't know to be true. None of us know what happened or why it happened except him, and maybe he went through something serious. That's unfortunate, but it happens. A one sentence email to those that paid him money, at a minimum, is all I'm arguing for. Keep in mind, he took his site down and put it back up, so we know he was at least active online briefly. I'm not sure why you're going out of your way to try to offend folks about over some kratom vendor you don't even know personally, but jeez, let's all chill out here. Don't take it personally. We're all allowed to have opinions without risking being called names.

Ace- I don't buy from soul either, I'm in agreement with your assessment there. I've seen and heard enough on how he runs his business to have made up my mind on that, though if people want to brave the gauntlet and try to order, as long as they're aware of what they're signing onto, I'm fine with that. It's not for me.

Back to Ben, I don't use much social media either, so I don't really care about that, but as someone who has SOSA in their top 5, I just feel let down, and I didn't even have a dog in the race. I would have, but he didn't respond to my order email in Feb, so I guess him not communicating worked out for me there strangely enough.

Thank you for your response Damen and I apologize for my over reaction. I, along with many of us, have been on edge these last few weeks. I am nurse and I feel quite angry at the horrific situation that I and my fellow health care workers are facing at work. I'm finding my anger spilling over to other areas in my life. So again, I apologize. Much peace to you.

[brave777]

Jezabels64 i didnt know your a nurse, you got a good reason to be on the edge! Please take all precautions, gloves and masks and wash hands often.. and thanks for what you are doing! I heard by end of april or mid may it should all die out but will come back later on toward the end of the year. I hope not, but be careful.

[Jezabels64]

Jezabels64 i didnt know your a nurse, you got a good reason to be on the edge! Please take all precautions, gloves and masks and wash hands often.. and thanks for what you are doing! I heard by end of april or mid may it should all die out but will come back later on toward the end of the year. I hope not, but be careful.

Thanks Brave for your support. I know a lot of us our on edge...people snapping at each other more often...and we are also witnessing beautiful acts of kindness. It is showing up in this community with people offering free Kratom to those being financially hit from the shutdown. It will be interesting and difficult o see how all of this is going to play out over the next year. I know this community is a huge support for many of us and I am very grateful to be a part of it. I also miss our discord group tremendously. Again my apologies for my little outburst. Much peace and well being to all of you.

[LongLiveTheFighters]

Just to update all,

I emailed Ben earlier today, didn't hear for a few hours, then saw this thread, and so decied to place a small order with someone else, just to hold me over if/until I heard from Ben.

I am glad I did because he got back to me, apologized and said he is trying to keep up with things.

I've placed a few orders with him the past 6 months and his kratom was always quality and he was generous with extras. I actuall didn't hear about SOSA here but on Reddit after I emailed a user I thought would be knowledgable and helpful based on his comments, and it proved true.

Anyways, not sure it matters at this point but just FYI. All Good.

Peace friends.

[staxxats]

Oh please. Boo Hoo. ANY vendor who disappears for WEEKS and can't Reply to a goddamn Email.. has wrecked his OWN business. Nobody but SoSa is responsible here! Just my 2 cents.. I'm a customer too.. vendors come and GO!! Forget the "motive".. we may never know, exactly WHY he's doing this. FACTS are enough!! SoSa has ghosted his paying customers, for almost a month? And proven, he's still around - We know he's still around 'cuz he HAS responded to a few emails... wow

Nothing personal. This is business!! I think we ALL have enough worry, and problems these days alrea

I have no issue with anyone reporting their personal experience with a vendor. But I think it’s another to flat out say they are no longer in business and accuse them of intentionally scamming everyone on the way out.

Since then the OP updated their original post to include “nothing was confirmed” - I think that was the right thing to do.

[herbalhippie]

Since then the OP updated their original post to include “nothing was confirmed” - I think that was the right thing to do.

I updated his post title. I'll keep this thread open for a while longer but if it looks like business is back to normal with SOSA then I'll lock it.

[SosaSpeciosa]

All Ben ever had to do was shoot a few emails off or post here and explain things. Not much to ask. But he didn't, so it's hard to give him the benefit of the doubt and pretend like nothing ever happened. He can still do these things, but he chooses not to, which to me translates to a lack of customer care. Just how I see it

I do apologize to everyone whose orders were delayed and I especially apologize for the poor communication. I had never been in a position like that before and I handled it the best I knew how at the time. There were multiple obstacles and events that factored in to this fiasco but none of them had anything to do with an intended "scam"
As far as I know everyone has received their order and in some cases a refund was given. At one point I had a backlog of around 400 orders and was overwhelmed. I tried to buckle down and package them all up that week and it was just too much. While doing so I had neglected the emails thinking that I could not accomplish anything if I spent all day replying to emails. In Hindsight that was a mistake as it led people to believe that I was ignoring them when in fact I was working frantically trying to get an insane amount of orders prepared to ship. In some cases orders were shipped 2 and even 3 times before they were received and there was also the corona impact as I did not at first know if it was even safe to send the product or what the liability would be if someone were to tie being sick to having used kratom from southeast asia. Those are only a few of the factors that led to a truly miserable experience for everyone involved and I completely understand the frustration and dissatisfaction of those who had the misfortune of having been a part of it. I definitely could have handled things better and I recognize my fault in making a bad situation worse. I was truly overwhelmed and handled things the best way I knew how at the time and having never been in any situation like that before. If there is anyone out there that may have slid through the cracks and have not received their order then I do not know of it as I have worked tirelessly to make sure everyone has been taken care of. It doesn't make any of this not have happened but it's all I know how to do. I stand by the S.O.S.A. brand and if I was going to place an order myself I'd choose S.O.S.A.