Mystic Island

[MysticIsland]

Good morning everyone,

We are being asked to defend ourselves against accusations that have no foundation whatsoever, why is it that we have to do this? We have been a reliable and trusted vendor for well over a year. We have given away more kratom than any other vendor that I can recall on this forum. We have never lied, cheated, or stole from any customer of ours, ever. Our customer service line is always open and emails, texts, phone calls are always answered in a timely manner. Our team is extremely stressed over the fact that this is what is has come to.

In regards to the shilling, my first question asked. I was not saying all negative reviews were shills, I was trying to shift the focus to other perspectives. My tone may have sounded accusatory because well, we are being accused and furthermore certain people believe the idea that we are a company that practices quid pro quo. We are well aware of the post in question, as well as who the individual that left it, does anyone else? That was once an extremely disgruntled customer who we worked with over the course of weeks, maybe even a month to make happy. There is a chain of emails that shows the change in demeanor, but unfortunately they cannot be released due to obvious reasons. Unlike the proof that we are shills, the proof that we are not actually exists.


My second question, about product appearance. During the shipping dilemma we were forced to obtain a new supplier in conjunction with our old one. Due to the color consistency, and grind there were many emails that were sent in to us because it was different. I can assure you that there was no product switching. If the box said GMD it was put in a GMD bag. We ask our supplier to send us kratom and what is put on the box is what we say it is. If we wanted to product switch our site would be stocked at all times instead of half empty like it has been for the past month and a half. Since that issue that supplier has never been ordered from again and the remainder of that kratom has been sidelined never to be used. We were contacted by customers whose orders we fixed. The negative reviews on here, out of those reviews how many customers actually contacted us to give us a chance to explain the situation and give us a chance to make them satisfied? We will never try to suppress a negative review but if we are not contacted we cannot make the situation right, and we are a firm believer in that they should be done together due to the subjective nature of the plant which we have all acknowledged. Also, I have messaged 4 members of this forum to inquire personally about their complaints 2 days ago which have yet to receive any type of response.


Quality. We have been back to our regular supplier for the past couple shipments, the color grind and consistency has been back to normal now for well over a month which leads me to believe that some of these complaints are quite possibly dated. As stated above we are well aware to the subjective nature of the leaf. So then why is it that one or even seven reviews are taken as gospel? It has been said that a "bunch" of people have written negative reviews about us. We will then have to ask, what is a bunch? 10 out of 12, 10 out of 20, 10 out of 100, 10 out of 500? Without knowing the entire customer base there is absolutely zero chance of knowing the ratio of positive to negative reviews.

We want to thank everyone who has supported Mystic Island and to all those who will continue to support Mystic Island. I truly hope that this response is satisfactory as it will be my last one in regards to this matter. If there was any issue with an order that was not too long in the past please contact us with your name and order number and we will be glad to look into that for you. If our kratom is not for you then we are sorry to hear that and thank you for giving us a chance. All that we ever ask is that an open mind is kept as we have been down this exact road a little over a year ago. Our name was being degraded only for the kratom to be revisited at a later date only that time with a positive reaction. Those of you who have been around long enough know what it is I am talking about.


Cheers,

Will