Double M Herbals | Kratom Forum

I wish you guys would simply acknowledge the fact 2 shipments to me did not arrive.
I have contacted you several times, I was a customer for a few orders and did not have a problem but 2 times NOTHING came. The part that rubs me wrong is just how you ignore me. Not even a response aside from the first time when you said, you can't do anything. Shame on me from ordering again but like I said, I was a customer and I liked the extract at the time
Your email made me feel like you thought I was lying, what am I saying, YOU were saying that.

I hope someone decides not to buy from you from my story because it is horrible, horrible customer service to just ignore a repeat customer who has 2 different issues.

mikedjb wrote: ↑Sat Jun 19, 2021 9:49 pm I wish you guys would simply acknowledge the fact 2 shipments to me did not arrive.
I have contacted you several times, I was a customer for a few orders and did not have a problem but 2 times NOTHING came. The part that rubs me wrong is just how you ignore me. Not even a response aside from the first time when you said, you can't do anything. Shame on me from ordering again but like I said, I was a customer and I liked the extract at the time
Your email made me feel like you thought I was lying, what am I saying, YOU were saying that.

I hope someone decides not to buy from you from my story because it is horrible, horrible customer service to just ignore a repeat customer who has 2 different issues.

I’m sorry that this happened to you. I’ve had vendors on here that haven’t responded to simple menu requests or membership inquiries and it blows me away. It seems that this niche is pretty competitive and you would think that they would try harder! Fortunately, I know of the good vendors that genuinely value my business and will stick with them. DM me. I have some Viable that I’ll send to you.

Maybe someone stole the packages. It happens, doesn't matter how nice the neighborhood is. I've heard of it happening a lot lately around here, even in nicer areas you wouldn't suspect activity like that would take place. You got a camera by your front door? What does the tracking say? Maybe it went to a neighbor's house by mistake (happened to me just last week)?

First thing I would do is check the tracking and see if it was ever even marked as delivered.

Yap. more and more stories people stealing packages. camp you stuff, i think people losing jobs cause of pandemic and getting desperate or something,

That sucks OP, I'm sorry they haven't been more helpful to you. Whenever I went to non-kratom vendors to ask about packages I hadn't received, they either got in touch with the delivery company FOR me or sent me back the contact info for said company so I could check on it myself. Unfortunately package stealing is a major problem too - in my city there's video of people following the delivery trucks just to hop out and grab packages - but if you're sure it wasn't the work of thieves, then if you have tracking numbers, try calling the delivery service responsible and telling them the packages weren't received. They might have been mis-delivered - I've had to do that a few times, and most of them my package was located and then brought back to my house by the mailperson.

e_poison wrote: ↑Sun Jun 20, 2021 1:19 am Maybe someone stole the packages. It happens, doesn't matter how nice the neighborhood is. I've heard of it happening a lot lately around here, even in nicer areas you wouldn't suspect activity like that would take place. You got a camera by your front door? What does the tracking say? Maybe it went to a neighbor's house by mistake (happened to me just last week)?

First thing I would do is check the tracking and see if it was ever even marked as delivered.

sorry

I don’t work for viable. You are obviously confused.

I am the forum owner offering my advice on the situation.

And rather than answering my question about the tracking, you went straight into atttack mode. Your attitude, perhaps is why they don’t want to work with you?

e_poison wrote: ↑Mon Jun 21, 2021 2:47 pm I don’t work for viable. You are obviously confused.

I am the forum owner offering my advice n the situation.

And rather than answering my question about the tracking, you went straight into atttack mode. Your attitude, perhaps is why they don’t want to work with you?

Sorry about that, thought I was responding directly to them, doing this off a phone. sorry for any confusion

Sure, it was my attitude. I am in attack mode because of what they did. I spent A LOT with them.

Sassysquatch wrote: ↑Sat Jun 19, 2021 11:18 pm

mikedjb wrote: ↑Sat Jun 19, 2021 9:49 pm I wish you guys would simply acknowledge the fact 2 shipments to me did not arrive.
I have contacted you several times, I was a customer for a few orders and did not have a problem but 2 times NOTHING came. The part that rubs me wrong is just how you ignore me. Not even a response aside from the first time when you said, you can't do anything. Shame on me from ordering again but like I said, I was a customer and I liked the extract at the time
Your email made me feel like you thought I was lying, what am I saying, YOU were saying that.

I hope someone decides not to buy from you from my story because it is horrible, horrible customer service to just ignore a repeat customer who has 2 different issues.

I’m sorry that this happened to you. I’ve had vendors on here that haven’t responded to simple menu requests or membership inquiries and it blows me away. It seems that this niche is pretty competitive and you would think that they would try harder! Fortunately, I know of the good vendors that genuinely value my business and will stick with them. DM me. I have some Viable that I’ll send to you.

Thank you but i am all good with my supplier, that was very generous. I just wanted to make it public because it was something I would never, ever expect from a company that I had a relationship with.
It is easy to just say, hey this gut complaining has a bad attitude like the MOD said, but maybe if he lived my experience he would be more sympathetic.
Thank you again.

I've had great experiences with them in the past. Last order was in 2017 according to my email, back when they were called herbal salvation. Just placed another order and look forward to sharing here my experience.